Diagrams - Couldn't Render Diagram Because of Wrong Format

Description

When working with the Diagram Editor in codebeamer, changes to the diagram are not saved and the editor displays the message: "Couldn't render diagram because of wrong format".

Observed on

• codebeamer 21.09-LTS (EMMA)
• Linux OS

Solution

If codebeamer is running on a Linux OS platform, ensure to go through these setup instructions: Configuring PhantomJS for codeBeamer

Additional Information

To get additional information about this error printed in the codebeamer logs (to analyze or submit them to Support), follow the below steps:

1. As a System Admin, go to System Admin ► Logging Configuration
2. Turn on DEBUG level logging by entering: log4j.logger.com.intland.codebeamer.wiki.plugins.draw=DEBUG
3. Reproduce the problem
4. Gather the timestamp
5. Go to System Admin ►Server Status Dashboard ►Download Logs ► Export daily logs and obtain the zipped log file.
6. Undo Step 2 by reverting the logging level back to normal: log4j.logger.com.intland.codebeamer.wiki.plugins.draw=INFO, or to any other value set before the change.

For any other Support options, questions, or inputs, visit: https://intland.com/technical-support/