Logging - How to Provide Server Logs to codebeamer Support?

Description

This article describes the steps to provide useful logging information for analysis and troubleshooting to codebeamer Support.

Observed on

• codebeamer

Solution

Standard Daily Logs

1. Reproduce the problem
2. Gather the timestamp
3. With a user belonging to System Administrator's User Group, go to My Start tab ► System Admin ► Server Status Dashboard
4. Expand the Download logs menu ► click on [Export daily logs]
   
5. Include the generated cb-info-<date>-server-daily.zip file and the timestamp from step #2 to the Support ticket.

Enhanced Daily Logs

Verbose logging may severely degrade the server performance. To minimize the impact, proceed with the below steps only during periods of low server usage. Refer to Monitoring, Logging & Profiling for more information.

1. With a user belonging to System Administrator's User Group, go to My Start tab ► System Admin ► Logging Configuration
2. In the Logging changes text box, enter log4j.logger.com.intland.codebeamer=DEBUG and then click on [Apply]
3. Take note of the previous working level, in order to restore it later. By default, this is OFF:
   
4. Reproduce the problem
5. Gather the timestamp
6. Revert the logging level back to normal: log4j.logger.com.intland.codebeamer=OFF (or any value set before step #2)
7. With a user belonging to System Administrator's User Group, go to My Start tab ► System Admin ► Server Status Dashboard
8. Expand the Download logs menu ► click on [Export daily logs]:
   
9. Include the generated cb-info-<date>-server-daily.zip file and the timestamp from step #5 to the Support ticket.

Additional Information

Configuring System Logging section at Monitoring, Logging & Profiling

For any other Support options, questions, or inputs, visit: https://intland.com/technical-support