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Codebeamer Application Lifecycle Management (ALM)

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This page is deprecated. For the latest information, refer to the PTC Knowledge Base article CS399033. IMPORTANT! The information on this page is unverified and unsupported. Always double-check the accuracy of the solutions provided. Evaluate and test the impact on any environments!

Diagrams - Unable to Display Diagrams in Document View after Upgrade

Description

After upgrade, when using the Document View on a tracker, users may notice empty spaces that replace diagrams created on the previous Codebeamer version:


The diagrams appear correctly after switching to edit mode or item detailed view:



It may also happen that no issues happen when using another browser.

Observed on

  • Codebeamer - 22.10-LTS (Gina)

Solution

Clear the browser's cache. This activity is strongly recommended after upgrade: Step 9. Clearing Browser Caches.


For any other Support options, questions, or inputs, visit: https://intland.com/technical-support/.