FAQ: How to fix if Word export is slow? Might be just a DNS server issue...

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FAQ: How to fix if Word export is slow? Might be just a DNS server issue... #3815856/HEAD / v20

[WIKIPAGE-3815856] FAQ: How to fix if Word export is slow? Might be just a DNS server issue...

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If the Word export from codeBeamer is slow (when exporting 1/single item takes ~30 seconds and +5-10 seconds for each additional export-items), then it might be caused by DNS lookup problem.

The workaround is to turn off DNS lookups during Word export, like this:

Edit $CB_HOME/tomcat/bin/cb.bat file on Windows (or $CB_HOME/CB/bin/cb on linux) and modify the "javaw" command line by adding this option:
```
 -Dmail.mime.address.usecanonicalhostname=false
```
Save cb.bat and restart codeBeamer

CB:/displayDocument/cbbat.png?task_id=1457871&artifact_id=3812700&version=3&raw=true&history=false&notification=false