Using its inbox properties, a forum can be enabled to receive, search and store e-mails. Forums with enabled inboxes and the full text search feature are useful in building a knowledge base (i.e. FAQs). You can also use a forum inbox to create an archive of a project's correspondence by storing copies of all posts as individual e-mails. inbox can be assigned to a forum only if the System Administrator has first configured certain email addresses for such use. See also Notifications: Receiving Emails from codebeamer, and Email Integration: Sending Emails to codebeamer . The System Administrator must first configure an email address for use in the forum in the Email Inboxes and Polling page (in the System Admintab).
After the email inbox is configured go to the Forum's customization page, and you will need to assign the inbox to the Forum.
To configure an inbox:
Click on the Forums tab,
Click the Customize link associated with a forum,
Select the Inbox tab,
Fill in the Inbox Name, Inbox Description, Account, Server and Protocol mandatory fields as well as other optional ones,
Click on Add.
Then a new Forum topic can be posted by sending an email to this address.
Figure: Setting up an Inbox for periodic e-mail polling and mapping them into Forum.