How to fix Out of Memory issue with external services

Word Export

In case of an empty exported page or a message indicating Out of Memory issue, jvmArguments value needs to be changed (see: Application Configuration)

How to change it

Check the available memory on the server, if there is free memory, allocate more memory to the Word Export process by changing the Xmx value in jvmArguments.

In case there is not enough memory, update the server or start a new Word Export server, dedicated only for the export process. See: How to setup Word Export server.

Excel Import

In case of an empty exported page or a message indicating Out of Memory issue, jvmArguments value needs to be changed (see: Application Configuration).

Error in logs

Caused by: java.lang.RuntimeException: External process failed with memory issue (exitCode: 137), please check the external application's logs
    at com.intland.codebeamer.flow.form.ExcelJvmLoader.runJvmImportProcess(ExcelJvmLoader.java:129) ~[classes/:?]
    at com.intland.codebeamer.flow.form.ExcelJvmLoader.loadThrougExcelImport(ExcelJvmLoader.java:63) ~[classes/:?]
    ... 198 more
Caused by: com.intland.codebeamer.flow.form.ExternalJvmUtil$ExternalProcessException: External process failed with memory issue (exitCode: 137), please check the external application's logs
    at com.intland.codebeamer.flow.form.ExternalJvmUtil.checkExitCode(ExternalJvmUtil.java:171) ~[classes/:?]
    at com.intland.codebeamer.flow.form.ExcelJvmLoader.runJvmImportProcess(ExcelJvmLoader.java:127) ~[classes/:?]
    at com.intland.codebeamer.flow.form.ExcelJvmLoader.loadThrougExcelImport(ExcelJvmLoader.java:63) ~[classes/:?]
    ... 198 more

How to change it

Check the available memory on the server, if there is free memory, allocate more memory to the Excel Import process by changing the Xmx value in jvmArguments.

In case there is not enough memory, update the server or start a new Excel Import server, dedicated only for the import process. See: How to setup Excel Import server.